Shipping and Refund Policy
Everything you need to know about getting Locked In to your door and what happens if something goes wrong.
Where we ship
United States only
We currently ship to all 50 US states. International shipping is on the roadmap drop us a line if you'd like to be notified.
Shipping options
Free shipping on every order
No minimum, no thresholds every US order ships free.
Delivery typically lands in 4–5 business days after dispatch. Orders are processed within 1 business day and you'll get a tracking link by email as soon as your order ships.
The Flavor Swap Promise
We want your first tub to be one you look forward to mixing. If you don't love the flavor you chose, we'll send you a different flavor — you just cover $6.95 shipping. This applies to your first order only, one swap per customer, claimed within 30 days of delivery. There's nothing to send back; keep the original tub. To claim your swap, email contact@lkdsupps.com with your order number and the flavor you'd like instead, and we'll have it on its way within 3 business days.
Returns & Refunds
Damaged, defective, or incorrect items
If something arrives damaged, defective, or not what you ordered, we'll make it right. Please contact us within 30 days of receiving your order at contact@lkdsupps.com with your order number, a photo of the issue, and a short description.
We'll review and let you know whether your claim is approved. If it is, you can choose a replacement (shipped within 3 business days) or a full refund to your original payment method, which typically posts within a few business days of approval.
Lost in transit
If your package is lost on the way to you, contact us no later than 30 days after the estimated delivery date and we'll sort out a replacement or refund.
What isn't covered
Because our products are made to order, we're unable to refund, replace, or credit orders in the following cases:
- Change of mind / buyer's remorse. We don't offer refunds or exchanges simply because you've changed your mind. If it's the flavor of your first tub you're not sold on, The Flavor Swap Promise above has you covered.
- Incorrect or insufficient address. If the address provided is incomplete or incorrect and the package is returned to us, you'll be responsible for reshipping costs once we confirm an updated address.
- Unclaimed packages. If a delivery goes unclaimed and is returned to us, you'll be responsible for the cost of reshipment.
- Cancellation after preparation. Once an order has been prepared for shipping, we're unable to cancel or refund it.
Late or missing refunds
If we've approved a refund but you haven't received it, please first check with your bank or card provider, as there's often a processing delay before a refund appears. If you've done that and still don't see it, contact us at contact@lkdsupps.com and we'll help.
Questions
Email us at contact@lkdsupps.com and we'll get back to you.
Questions?
A real human reads every email. We aim to respond within 24 hours on business days.
contact@lkdsupps.com